Chat, Social, and Survey Interactions Using AI Idea Analysis
“The future of communicating with customers rests in engaging with them through every possible channel: phone, email, chat, web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.” – Marc Benioff Today’s customers demand a superior experience every... Read more
Deep Learning for Text Classification
The rise of the internet has led to a faster flow of information, where news posted to a relatively obscure blog can be shared on social media and reach national publications within hours. The volume of information is such that humans alone cannot filter out noise, identify important new... Read more