Data Analyst Data Analyst

Data Analyst

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posted by December 6, 2018

London, UK Posted 2 weeks ago Website Knowit Job description Data Analyst – Central London – SaaS Fintech Company that have grown from 60-280... Data Analyst

Website Knowit

Job description

Data Analyst – Central London – SaaS Fintech Company that have grown from 60-280 in 2 years – up to £50k.

I currently have an exciting opportunity for an experienced Data Analyst to join my clients Customer Experience team based in Central London.

The Data Analyst will play a key role in analysing customer and company data to provide insights into the behaviour of those SaaS partners to improve the productivity and effectiveness of their product range.



  • Supporting the Head of CX with information, facts and reports on various aspects of the customer experience.
  • Assisting product owners with the data reporting infrastructure & reporting needs required to make decisions regarding optimising product functionality.
  • Managing the accuracy of event data and their properties.
  • Documenting & maintaining the Product department’s procedures for reporting and experiment & research study activities
  • Encouraging a data-informed decision methodology by assisting product team members to utilise user behaviour data
  • Supporting the Product team by identifying opportunities to implement data science methods to solve research questions



  • Performing analysis using jupyter/python to establish the significance of certain behaviours on user behaviour & success
  • Managing new & existing events and properties to ensure data quality
  • Listening to customer phone calls to learn more about the various areas and provide feedback
  • Delivering impact analysis reporting to identify data issues or user behaviour.
  • Owning growth, retention and adoption metrics of users for new features and with the product as a whole and ensure results are being followed by Product Managers.
  • Seeking ways to improve the engagement of insights by encouraging discussion and sharing of information with peers and stakeholders
  • Maintaining data quality and ensuring the validity of product generated dashboards and reports are maintained

Job Details

Seniority Level

Mid-Senior level


  • Computer Software
  • Internet
  • Information Technology & Services

Employment Type


Job Functions

  • Information Technology
  • Analyst

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