Data Analyst

Data Analyst – Central London – SaaS Fintech Company that have grown from 60-280 in 2 years – up to £50k.

I currently have an exciting opportunity for an experienced Data Analyst to join my clients Customer Experience team based in Central London.

The Data Analyst will play a key role in analysing customer and company data to provide insights into the behaviour of those SaaS partners to improve the productivity and effectiveness of their product range.

YOUR DAY-TO-DAY WILL INVOLVE:

• Supporting the Head of CX with information, facts and reports on various aspects of the customer experience.
• Assisting product owners with the data reporting infrastructure & reporting needs required to make decisions regarding optimising product functionality.
• Managing the accuracy of event data and their properties.
• Documenting & maintaining the Product department’s procedures for reporting and experiment & research study activities
• Encouraging a data-informed decision methodology by assisting product team members to utilise user behaviour data
• Supporting the Product team by identifying opportunities to implement data science methods to solve research questions

YOU WILL BE RESPONSIBLE FOR:

• Performing analysis using jupyter/python to establish the significance of certain behaviours on user behaviour & success
• Managing new & existing events and properties to ensure data quality
• Listening to customer phone calls to learn more about the various areas and provide feedback
• Delivering impact analysis reporting to identify data issues or user behaviour.
• Owning growth, retention and adoption metrics of users for new features and with the product as a whole and ensure results are being followed by Product Managers.
• Seeking ways to improve the engagement of insights by encouraging discussion and sharing of information with peers and stakeholders
• Maintaining data quality and ensuring the validity of product generated dashboards and reports are maintained

Job Details